Vertiv Service Level Agreement
Proactive device maintenance reduces downtime and increases device life, maximizing ROI and increasing system availability. Vertiv supports entire critical infrastructures with an extensive service offering, improves network availability and ensures absolute 24/7 security. Vertiv service technicians are trained and experienced professionals, who undergo an average of one week of intensive training per quarter, one month of full-time training per year. All service technicians are certified by country, as well as by other European and international regulations and standards. Installation, commissioning, commissioning, location assessment, battery maintenance, replacement, updates, retrofits, 24/7 emergency service, remote monitoring and diagnostics are just a selection of services that help ensure business continuity.