Sample Service Level Agreement For Maintenance
The next section, the contract list, should contain four elements: This section defines the objectives of this Agreement, for example. B: This is a service level agreement (SLA) between [customer] and [service provider]. This document identifies the necessary services and the expected level of service between MM/TT/YYYY and MM/TT/YYYY. The SLA is a documented agreement. Let`s see an example of an SLA that you can use as a template to create your own SLAs. Remember that these documents are flexible and unique. If necessary, make changes, as long as you include the relevant parties, in particular the customer. And consider additional topics to which you can add agreements, z.B.: Add the pricing models for each type of service with detailed specifications. Add reference agreements, policy documents, glossary and relevant details in this section. Now, I`ll break down each section with some details and examples. .
The first page of your document is simple but important. This SLA is subject to the following derogations and special conditions: subject to the verification and extension provided for by MM/TT/YYYY. .